Jolifox LLC ("we", "us") operates Maltexi and Connect RX. We do not send spam, and we do not allow anyone to send it on our behalf.
This policy applies to all email sent by our team or our systems from maltexi.com, connectrx.maltexi.com and the other domains we use for business email, including connectrxtrace.com, dscsasoftware.com and maltexisystems.com.
1. Who we email
We email:
- people who ask us to, for example by filling out one of our forms, signing up for our free DSCSA training or writing to us;
- our customers, about their account and our services; and
- the trading partners of our customers, when we need to set up or maintain the DSCSA data connections they already have with those customers.
We do not buy, rent or use purchased email lists, and we do not send unsolicited email to consumers.
2. How we send
- Our emails come from real, monitored mailboxes on our own domains, authenticated with SPF, DKIM and DMARC.
- Every email says who we are and how to reach us. Sender names and subject lines are accurate.
- Emails to our customers' trading partners are addressed to one person at a time and sent in low volume.
- Marketing emails include our postal address and an unsubscribe link.
3. How to stop our emails
- Reply "unsubscribe" or "remove" to any of our emails, use the unsubscribe link, or write to [email protected].
- We stop promptly, and always within 10 business days, as the U.S. CAN-SPAM Act requires.
- We record your request so that we do not email you again.
4. Our email providers
We send email through providers such as Google Workspace and Customer.io, which require their users to follow anti-spam laws.
5. Laws we follow
We follow the U.S. CAN-SPAM Act and, where they apply, other laws on commercial email.
6. Report a problem
If you believe you received spam from us, forward the message with its full headers to [email protected]. We will look into it, reply to you, and stop any email you did not want.
7. Contact us
Jolifox LLC
759 SW Federal Highway, Suite 304
Stuart, FL 34994, United States
[email protected] · +1 (772) 320-5398
See also our Privacy Notice.